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How to efficiently resolve building damage claims

Insurers typically assess insurance claims for damage to buildings based on information provided in the claim form and other supporting documentation. If this information is unclear, vague or ambiguous, questions may arise which could delay the process.

Here are some tips and guidelines to assist with prompt and efficient claims processing and to avoid delays:

  1. Complete the claim form in full and give a detailed explanation of the cause of the damage.
  2. Provide clear photographs of the event or the damages.
  3. Quotes and invoices for repair should include measurements of the affected area, i.e. flooring, fitted carpeting, walls, fixtures, ceilings, etc. This helps to illustrate the extent of the damage.
  4. Contractor repair quotes and invoices should also provide details of the damage and confirm the cause of damage. This is particularly important with regards to flooding events caused by sudden plumbing and or water reticulation failures. Plumbing contractors are requested to provide specific detailed reports in cases of sudden pipe failures and must comment on condition of pipe and cause of bursting.
  5. It is best practice to submit all supporting documentation at the same time and remember that you have up to 30 days to submit claim documents following an insured event. A claim form will be required to register the claim as soon as possible after the event. It is important not to delay claim registration.
  6. Be appraised with regard to any excess (first amount payable by the insured) that may apply to the loss or claim event. Some event circumstances may result in more than one (cumulative) excess applying.   

Author: Brian Addison

Addsure is South Africa’s leading sectional title insurance brokerage. Obtain fit and proper advice from advisors who understand sectional title. Contact us our head office, Cape Town (021) 551 5069 who will put you directly in touch with one of our nationwide advisors.